A day after announcing a $2 one time bill payment credit/debit card fee, Verizon reversed course after being flooded with thousands of complaints, and threats to cancel service.
However, Verizon officials are keeping such a fee in mind for the future: “At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.”– Dan Mead, Verizon CEO
GoDaddy has been losing domain names ever since it voiced support for SOPA (Stop Online Piracy Act). According to one source, 32,000 websites, in 36 hours, were transferred away from GoDaddy’s service. Keep in mind GoDaddy lost thousands of domain names even after they publicly reversed course, now officially opposing SOPA!
One reason that GoDaddy is still losing customers is because it’s involved in rogue website/domain lawsuits, in which federal courts have been using GoDaddy to hold web sites that’re being challenged in court. Most of those sites are being transferred, by court order, from Google and Yahoo to GoDaddy. In many of these cases the accused never have their day in U.S. courts because they live in another country.
The lesson is that consumers, like voters, must never let their guard down. Corporate America is not working for your best interest, they’re working for their best interest.